Franklin reached out and we were interested in the prospect of getting people that were very interested and driven, and had the training and certifications, as well as customer service experience. One of the challenges in tech support is finding people that are both technologically savvy, while also being socially adept and customer service focused. The pool wasn’t that large, but having Franklin create a pool of vetted candidates was extremely helpful.
We're guaranteed to get people going to the next level every quarter, which is thrilling.
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