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• Help Desk Technician
  Pre-Apprenticeship

  PREREQUISITES

  • High School Diploma or equivalent
  • 18 years+
  • Legal to work in the United States
  • Match to Help Desk Technician in our Career Fit Assessment.

  SUPPORT

  Our Pre-Apprenticeships offer self-directed learning, which means pre-apprentices go at their own pace, and receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.

  LEARNING OUTCOMES

  Help Desk Pre-Apprentices work through an 87-hour, 11-course Pre-Apprenticeship in preparation for an apprenticeship or entry-level role in IT Support. They learn IT support fundamentals, enterprise design thinking, as well as professional and interpersonal skills that align with the needs of employers. Coursework prepares learners to earn the CompTIA ITF+ Certification and those who complete the program will receive a voucher for 30% off of the CompTIA ITF+ certification.

  CERTIFICATIONS

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• Help Desk Technician Apprenticeship

  After completing Franklin’s Help Desk Technician Pre-Apprenticeship, candidates then become qualified for a Help Desk Technician Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide.

  LEARN MORE

  PREREQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Completion of the Help Desk Pre-Apprenticeship

  SUPPORT

  All Franklin Apprentices receive 1:1 support from a Professional Success Coach. Throughout their apprenticeship, apprentices can access their Coaches via virtual weekly meetings and email.

  LEARNING OUTCOMES

  TECHNICAL

  • 0-6 months

    • Supporting the maintenance and security of wired and wireless networks
    • Providing technical customer support for cloud services and networked IT systems

  • 7-12 months

    • Understanding the fundamentals of data and how it is used
    • Analyzing problems and proposing solutions
    • Coaching and training internal and external clients in various products

  Professional Skills

  • Problem Solving
  • Time Management
  • Conflict resolution
  • Effective communication
  • Leadership
  • Career and development planning

  DIGITAL CREDENTIALS

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• Network Engineer
  Pre-Apprenticeship

  The Network Engineer Pre-Apprenticeship program introduces new IT professionals to the intricacies of networking concepts, network infrastructure, network operations, network security, and network troubleshooting. Pre-Apprentices learn about various components of IT networks that range from operation policies and procedures, migration techniques, and network topology. Network Engineering Pre-Apprenticeship graduates are prepared to take the CompTIA Network+ certification. They are also ready for an entry-level IT role, including full-time apprenticeship opportunities with Franklin clients.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Match to Network Engineering in the Career Fit Assessment

  SUPPORT

  In addition to virtual, self-directed training, Pre-Apprentices have access to an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.

  LEARNING OUTCOMES

  The Network Engineer Pre-Apprenticeship program introduces new IT professionals to the intricacies of networking concepts, network infrastructure, network operations, network security, and network troubleshooting. The coursework covers various components of IT networks, ranging from operation policies and procedures to migration techniques and network topologies. The coursework prepares Pre-Apprenticeship graduates to take the CompTIA Network+ certification exam.

  DIGITAL CREDENTIALS

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• Network Engineering Apprenticeship

  After completing the Network Engineering Pre-Apprenticeship, candidates then become qualified to interview for Network Engineering Apprenticeships with Franklin’s employers for in-person and virtual positions nationwide.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Completion of Franklin’s Network Engineering Pre-Apprenticeship

  SUPPORT

  Apprentices receive one-on-one weekly support from Franklin Success Coaches who collaborate with apprentices' managers and mentors monthly to ensure timely progress and success, in addition to Slack channel communications.

  LEARNING OUTCOMES

  The Network Engineering Apprenticeship typically lasts about 12 months. Apprentices add value from the first day and become more productive every day as they learn on the job.

  TECHNICAL AND PROFESSIONAL SKILLS

  • Months 1-6

    • Design, install, maintain and support communication networks for internal and external clients.
    • Give technical advice and guidance on network configuration, cloud, network administration and monitoring tools.
    • Install and perform the initial configuration of core services of a Windows Server.

  • Months 6-9

    • Install and configure systems to secure applications, networks, and devices.
    • Perform threat analysis and respond with appropriate mitigation techniques.

  • Months 10-12

    • Manage and maintain the core infrastructure required for a Windows Server environment

  • PROFESSIONAL SKILLS

    • Leadership
    • Time management
    • Conflict resolution
    • Effective communication
    • Problem-solving
    • Career planning

  DIGITAL CREDENTIALS

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• Software Engineer
  Pre-Apprenticeship

  Franklin Apprenticeship’s Software Engineer Pre-Apprenticeship program is an online, self-paced learning environment for individuals to discover if this is the right career path for them. The Pre-Apprenticeship prepares candidates for an entry-level software engineering role and can lead to a full-time apprenticeship opportunity.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Match to Software Engineering in our Career Fit Assessment

  SUPPORT

  Franklin pre-apprenticeships offer online, guided learning, which allows pre-apprentices to learn at their own pace. They receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.

  SOFTWARE ENGINEER PRE-APPRENTICESHIP LEARNING OUTCOMES

  The Software Engineering Pre-Apprenticeship consists of 87 hours of technical foundational training and 8 hours of professional skills development, including resume and interview preparation.

  DIGITAL CREDENTIALS

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• Software Engineer Apprenticeship

  After completing the Software Engineering Pre-Apprenticeship, candidates then become qualified for a Software Engineering Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Completion of Franklin Apprenticeship's Software Engineering Pre-Apprenticeship program

  SUPPORT

  Apprentices receive one-on-one weekly support from Franklin Success Coaches who collaborate with apprentices' managers and mentors monthly to ensure timely progress and success, in addition to Slack channel communications.

  LEARNING OUTCOMES

  The Software Engineering Apprenticeship typically lasts about 12 months. Apprentices add value from the first day and become more productive every day as they learn on the job.

  TECHNICAL AND PROFESSIONAL SKILLS

  • 1-6 MONTHS

    • Apply agile principles and practices and social coding
    • Implement design thinking in a development environment
    • Build and test quality code, at scale, using proficiency in languages like Java, Python, NodeJS, or JavaScript

  • 7-12 MONTHS

    • Provide support via continuous integration, continuous delivery, decoupling, DevOps automation, cloud computing
    • Design, publish, and manage APIs; migrate data to cloud
    • Understand strengths and weaknesses of Linux, Mobile, IoT and other platforms

  • PROFESSIONAL SKILLS

    • Leadership
    • Time management
    • Conflict resolution
    • Effective communication
    • Problem-solving
    • Career planning

  DIGITAL CREDENTIALS

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• IBM Z
  Pre-Apprenticeship

  The IBM Z Pre-Apprenticeship program provides an online, self-paced learning environment for individuals to discover if this is the right career path for them. This program prepares individuals for an entry-level career on IBM z/OS, and can lead to a full-time apprenticeship opportunity with an IBM enterprise computing client.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Match to IBM Z in the Career Fit Assessment

  SUPPORT

  Pre-Apprenticeships offer guided learning, which allows pre-apprentices learn virtually and at their own pace. They receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches. They also have access to IBM Subject Matter Experts.

  IBM Z LEARNING OUTCOMES

  The IBM Z Pre-Apprenticeship consists of 105 hours of technical foundational training, professional skills development, including resume and interview preparation. This intensive four-course program focuses on computer science basics, IBM Z Xplore, z/OS commands, and system programming in preparation for an IBM Z apprenticeship program. IBM Z Pre-Apprenticeship graduates have satisfied multiple skill sets in Z Xplore concepts, professional skills, and enterprise design thinking.

  DIGITAL CREDENTIALS

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• IBM Z Mainframe Systems Administrator

  After completing the IBM Z Pre-Apprenticeship, candidates qualify to interview with IBM’s employer clients for in-person and virtual apprenticeship positions nationwide. The IBM Z Mainframe System Administrator Apprenticeship is a structured, on-the-job learning program that supports individuals to become fully qualified within one year.
  
  Graduates have demonstrated their ability to maintain system software and products running on a Mainframe as well as perform day-to-day operations of the environment.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Completion of the IBM Z Pre-Apprenticeship

  SUPPORT

  Apprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. IBM Subject Matter Experts are also available to apprentices during the program.

  LEARNING OUTCOMES

  Technical & Professional Skills

  • TECHNICAL SKILLS

    • Acquired foundational knowledge and skills in computer science and programming within Mainframe systems.
    • Successful completion of z/OS boot camp, z/OS Facilities, z/OS Systems Services, and SMPE for z/OS classes with labs
    • Successful completion of DB2 fundamentals; REXX and JCL fundamentals; and Introduction to Computer Science course
    • Application of everything from Agile to Zowe (including IMS, CICS, and RCA) for mainframe systems administrators

  • PROFESSIONAL SKILLS

    • Leadership
    • Time management
    • Conflict resolution
    • Effective communication
    • Problem-solving
    • Career planning

  DIGITAL CREDENTIALS

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• Cybersecurity
  Pre-Apprenticeship

  Franklin Apprenticeship’s Cybersecurity Pre-Apprenticeship program provides an online, self-paced learning environment for individuals to discover if this is the right career path for them. The Pre-Apprenticeship prepares individuals for an entry-level career in tech and can lead to a full-time apprenticeship opportunity.

  LEARN MORE

  PRE-REQUISITES

  • High School Diploma or equivalent
  • Over 18 years old
  • Legal to work in the United States
  • Match to Cybersecurity in our Career Fit Assessment

  SUPPORT

  Our pre-apprenticeships offer guided learning, which means pre-apprentices learn at their own pace and receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.

  LEARNING OUTCOMES

  Cybersecurity Pre-Apprentices complete an intensive 90+ hour foundational cybersecurity course to prepare them to be successful in a cybersecurity apprenticeship or entry-level cybersecurity role. They have developed foundational competencies in cybersecurity operating systems security, compliance frameworks, database vulnerabilities, and the basics of Agile methodologies. They have also developed professional skills including communications, problem-solving and critical thinking.

  DIGITAL CREDENTIALS

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• Cybersecurity Apprenticeship

  After completing the Cybersecurity Pre-Apprenticeship, candidates then become qualified for a Cybersecurity Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide. The Cybersecurity Apprenticeship typically lasts 18 months.

  LEARN MORE

  PRE-REQUISITES

  • High School Diploma or equivalent
  • Over 18 years old
  • Legal to work in the United States
  • Completion of Franklin's Cybersecurity Pre-Apprenticeship

  SUPPORT

  Apprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. Subject Matter Experts are also available to apprentices during the program.

  LEARNING OUTCOMES

  TECHNICAL AND PROFESSIONAL SKILLS

  • Months 1-6

    • Demonstrate knowledge of security best practices, organizational offerings, and Security Fundamentals.
    • Secure or harden devices in accordance with provided guidance or regulations.
    • Conduct network intrusion and wireless instruction detection.

  • Months 7-12

    • Perform Security Activity Monitoring and initiate incident response processes.
    • Maintain and troubleshoot applications.
    • Perform scans of databases, web applications, antivirus and other applications.

  • PROFESSIONAL SKILLS

    • Leadership
    • Time management
    • Conflict resolution
    • Effective communication
    • Problem-solving
    • Career planning

  DIGITAL CREDENTIALS

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• IBM Z Application Developer

  After completing the IBM Z Pre-Apprenticeship, candidates are qualified to interview for IBM Z Application Developer Apprenticeships with Franklin employers nationwide. Application Developer Apprenticeship graduates possess a solid knowledge of agile practices, software engineering fundamentals, DevOps, and cloud computing platforms, services, and solutions.

  LEARN MORE

  PRE-REQUISITES

  • High school diploma or equivalent
  • Over 18 years old
  • Legally permitted to work in the United States
  • Completion of the Help Desk Pre-Apprenticeship

  SUPPORT

  Apprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. IBM Subject Matter Experts are also available to apprentices during the program.

  LEARNING OUTCOMES

  Technical and Professional Skills

  • TECHNICAL SKILLS

    • Foundational knowledge and skills in social coding, programming fundamentals, software design, enterprise development, testing, and support
    • Experience with tools including GitHub, Ansible, and Jenkins
    • Knowledge of Mainframe terminology and concepts, hierarchical and relationship DB2
    • Understanding of everything from Agile to Zowe (including IMS, CICS, and RCA) for application developers

  • PROFESSIONAL SKILLS

    • Leadership
    • Time management
    • Conflict resolution
    • Effective communication
    • Problem-solving
    • Career planning

  Digital Credentials

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• Tech Career FAQs
  

  Is your goal to get started in a tech career? Are you looking for a way to break into a new tech career path via an entry-level role? Read on for frequently asked questions and answers to help you make your decision.

  LEARN MORE

  What education or training will I need to get started in a tech career?

  • Often people think that they must have a degree in a tech, engineering or math-based subject but that is not always the case.
  • An apprenticeship is an alternative pathway into a tech career. Apprenticeships are 12–18-month long programs where you are employed in a tech role and earn while you learn, developing your capability on the job, while gaining real world experience.
  • To begin a tech apprenticeship with Franklin Apprenticeships, you simply need to complete one of our pre-apprenticeship programs.

  What qualities do employers look for in tech employees?

  This can vary a little by tech occupation. Help Desk Technicians for example need to be good problem solvers with great customer service skills. Software Developers need to be detail-oriented and precise. Some qualities like great communication, curiosity, analytical ability, and creativity are valuable in all tech jobs. Look at job postings to see what qualities employers are asking for people to demonstrate in their entry-level tech positions.

  What kinds of companies hire people in tech roles? And what do they pay?

  It is very true today to say that every company is a tech company! Banks, retailers, schools, hospitals, warehouses, manufacturing plants etc., they all need a tech infrastructure to run some or all their operations.
  
  The median (middle of the range) salary for tech positions varies hugely. For Help Desk positions it is around $50,000 annually while for Cybersecurity it can be over $100,000. Most of Franklin’s apprentices start on a salary of around $50,000 and quickly progress beyond that in the first year of their employment as an apprentice.

• Franklin Pre-Apprenticeship FAQs

  Franklin's Pre-Apprenticeships are structured technical and professional training programs, which give you a chance to find out if a full-time tech career is right for you. Graduating from your Pre-Apprenticeship can put you in a position to interview for full-time apprenticeships with Franklin’s clients. If you’re hired (no job is ever guaranteed), you will be well prepared to hit the ground running in an IT apprenticeship role with a starting salary that is higher than many college graduates.

  LEARN MORE

  Why should I choose a Franklin Pre-Apprenticeship program?

  • FLEXIBLE SCHEDULE: Around 100 hours of guided technical learning, group coaching and career readiness support.
  • NO COST TO YOU: This $4,000 program is available at no cost, thanks to government grants, if you provide proof that you meet the eligibility criteria.
  • NO PRIOR EXPERIENCE REQUIRED: To be eligible for a Franklin Pre-Apprenticeship, you need a High School Diploma, to be 18 years or older; and to be legally eligible to work in the United States.
  • FULLY REMOTE: Go at your own pace and complete the coursework virtually. This usually takes 6-12 weeks.
  • BECOME CAREER READY: Completing a pre-apprenticeship means you are 100% employable for early-career tech and IT roles.

  Am I eligible for a Franklin Pre-Apprenticeship Program?

  Our Pre-Apprenticeships do not require any previous training or experience in tech. To qualify for our program, you need:
  1. To have a High School Diploma or equivalent
  2. To be 18 years+
  3. To be Legal to work in the United States
  4. To match to a Franklin tech occupation in our Career Fit Assessment.
  

  Which Pre-Apprenticeship should I choose?

  Franklin offers training programs for high-demand tech roles in several tech occupations. Typical activities are different depending on which tech pathway you choose.

  Entry-Level Activities for Franklin Tech Roles

  • Cybersecurity

    • Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information.
    • Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies.
    • May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.
    Learn more

  • Help Desk

    • Provide technical assistance to computer users.
    • Answer questions or resolve computer problems for clients in person, via telephone, or electronically.
    • May help with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    Learn more

  • Network Engineer

    • Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers.
    • Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
    • Review system and application logs and verify completion of scheduled jobs, including system backups.
    • Analyze network and server resource consumption and control user access.
    • Install and upgrade software and maintain software licenses.
    • May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
    Learn more

  • Software Engineer

    • Research, design, and develop computer and network software or specialized utility programs.
    • Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
    • Update software or enhance existing software capabilities.
    • May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements.
    • May maintain databases within an application area, working individually or coordinating database development as part of a team.
    Learn more