Help Desk

The Franklin Apprenticeships Help Desk program is the perfect place to begin a career in technology:

  • A typical role involves answering incoming customer support calls by phone, chat and email
  • Sometimes involves field tech work or hands-on bench tech work
  • Must be accurate and organized, handling service tickets and recording the results up to 60 times daily
  • Full-time, paid employment with three pay raises in the first year
  • Four hours per week of classroom training, built into your workday schedule
  • Personal coaching weekly to monitor progress
  • Your Personal Success Coach will focus not only on your technical skills, but on the communication and people skills that will make you more valuable to employers
  • The goal of every apprenticeship is to enter a long-term career with the sponsoring employer (and we have a 94% success rate)

Help Desk Technician Apprenticeship
Philadelphia, PA
Pittsburgh, PA


Help Desk Technician Apprenticeship
Baltimore, MD