Help Desk

The Franklin Apprenticeships Help Desk program is the perfect place to begin a career in technology:

• A typical role involves answering incoming customer support calls by phone, chat and email
• Sometimes involves field tech work or hands-on bench tech work
• Must be accurate and organized, handling service tickets and recording the results up to 60 times daily
• Full-time, paid employment with three pay raises in the first year
• Four hours per week of classroom training, built into your workday schedule
• Personal coaching weekly to monitor progress
• Your Personal Success Coach will focus not only on your technical skills, but on the communication and people skills that will make you more valuable to employers
• The goal of every apprenticeship is to enter a long-term career with the sponsoring employer (and we have a 94% success rate)