Proven steps to successfully train new hires, remotely

Proven steps to successfully train new hires, remotely

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With businesses all across the world employing a remote workplace strategy, the way we work, hire and train has gone through a sudden paradigm shift. Your team may be comfortable interviewing people by using teleconferencing technologies — a combination of an initial phone screen, a video interview, an online assessment, and a role play or mock presentation phone call may be enough. But, does your organization struggle with new hire training and onboarding once the offer is signed? As experts in remote hiring and training, here are a few strategies we employ at Franklin Apprenticeships that make our program successful.

  1. Assign a mentor. Much like our Success Coaches who are assigned to an apprentice to help monitor a remote hire’s ability to learn and apply skills, match your new employee to a mentor or coach who meets regularly for 20-30 minutes a week to act as a sounding board and monitor progress. These sessions not only train on soft skills and professional development, but also allow you to check in to see how your new hire is doing and what else they may need in terms of support. Quick phone and video calls work well to check in on a regular basis alongside texts in real time, as needed.
  2. Utilize online classroom training. For hard skills and technical training, utilize remote classroom training with live instructors and classmates in the same session. Record the sessions and use videos as a backup. A peer group of classmates not only push each other to succeed, but also bring them together as a unit and create an additional support system outside of the classroom.
  3. Train during work hours. Set aside a consistent time and day of the week for classroom training during work hours. Training employees during their scheduled hours enables them to focus on work-related learning without the disruptions that may accompany their life after hours.
  4. Shadow. Check in on employees in real-time by using a screen sharing system to see how an employee is doing in the specific role for which they were hired. Whether you listen in on live calls or join a teleconference, your employee can benefit from your input on their performance while they get hands-on experience.
  5. Role play calls. Use 20-30 minute sessions to help your new hire learn by role playing a few real life work scenarios. Have them gain valuable experience by playing both roles on a call — as your company representative and the client. This will help them learn what a client might need, as well as how to deliver to that client.
  6. Track it. At Franklin Apprenticeships our Skills Tracker allows employers and Success Coaches to monitor and track an Apprentice’s progress. Setting up a similar system to track progress starts with establishing goals and using metrics as the employee hits key milestones. A tracking system can be as easy as a weekly “Friday quiz” to see if the new learning is actually sticking.

The demands of working remotely can be strenuous on both you and your newly hired staff. Don’t let the training of your recent hires suffer as a result. By employing these proven strategies, you can help ensure that your new employee gets the training they need, and your remote onboarding goes smoothly. Together, we can make remote hiring and training a success!

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Webinar: A Workforce Strategy for 2020 and Beyond

Webinar: A Workforce Strategy for 2020 and Beyond

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The Learner’s Journey with Franklin Apprenticeships

This is a distribution of a previously recorded webinar. Please note: We experienced a pandemic server bandwidth break up in the 11:11 to 12:02 track. Hang in there with us, as the session picks right back up in short order!

Franklin Apprenticeships has been on the front lines helping employers apply apprenticeship as a recruitment, training, and retention strategy.

Are you curious to better understand the role apprenticeships play in helping businesses solve their skilled labor shortages? Listen in as we discuss the Learner’s Journey that occurs while executing a Franklin Apprenticeships program, and the benefits for both learners and employers.

You will discover:

  • The various stages of an apprentice Learner’s Journey from the business perspective
  • The importance of the on-boarding process and what to expect during the 12 months
  • How to determine the appropriate performance level to expect from each apprentice, including upskilling current employees
  • The proprietary, structured components of the program that Franklin Apprenticeships apply to lighten the load from employers and ensure program success
  • What happens after an apprentice has completed his or her apprenticeship

Join us as we outline how Franklin Apprenticeships is working with employers, today, to tackle a workforce strategy for 2020 and beyond. Together, we are #Changing the American Workforce in Challenging Times

 

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Franklin Apprenticeships Learner Journey Webinar:

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Apprenticeships: The Learning Supermind Approach for Upskilling Employees Are You One of the Many That Do This Wrong?

Apprenticeships: The Learning Supermind Approach for Upskilling Employees Are You One of the Many That Do This Wrong?

 

Calling all Companies Supporting the Work-From-Home Resurgence

Calling all Companies Supporting the Work-From-Home Resurgence

What is your hiring strategy?

Carolina Milanes, principal analyst at Creative Strategies and founder of the Heart of Tech wrote a great commentary this week for Fast Company in response to the resurgence in remote work. Working from Home is great for diversity. Let’s keep it going sheds light on the work from home environment.  According to Milanes, “Remote work can open the door to talent pools that are more diverse in three key areas: gender, accessibility, and race.”

We would like to take that sage advice a step further by adding the concept of apprenticeship into the mix. Apprenticeships are slowly re-emerging to fill the gap of university education, especially in IT—including top remote positions such as Help Desk and Network Engineer.  These programs open opportunities for individuals to learn new skills, build amazing careers, and do work they truly care about. They also tap into a talent pool of diverse talent often discounted by traditional HR. Highly structured programs are supported with online learning, dedicated Success Coaches, and cloud-based e-portfolio systems built specifically to accelerate and monitor a remote learner’s ability to apply skills.  

The coronavirus has sent workers home, many of which will have no jobs to go back to.  What a great time to take advantage of an untapped talent pool ready and anxious to bring their skills to new heights.  

What is your hiring strategy?  Learn how apprenticeship can help leading companies create a compelling, diverse remote workforce strategy for 2020 and beyond. 

Contact Franklin Apprenticeships today and learn about our Digital IT Help Desk, Network Engineer, and AutoMOtive! Apprenticeship programs!

What Is All the Buzz About Onboarding Specialists?

What Is All the Buzz About Onboarding Specialists?

Company demand for this position has grown 50% 

Burning Glass reports that demand for Onboarding Specialists is on the rise. This comes as no surprise.  The war for new and emerging talent is a bloody battle leaving many workforce development professionals defeated. According to Harvard Business Review, almost 33% of new hires start searching for a new job within six months and 23% of new employees leave their job within the first year. That is a large portion of company troops to lose in a year. 

As the demand for top talent intensifies, companies understand the strategic need to pay closer attention to tactical skills such as Onboarding.  If the point of entry is not well executed, new hires will be left to flounder and, eventually, walk off into the sunset.

Employee turnover is expensive. Organizations pay direct exit costs when an employee leaves, but they also incur additional costs to recruit and train new hires. Onboarding helps new hires to feel like they are part of the team,  understand how things are done and how their role contributes to the overall success of your business resulting in: 

  • Reduced employee turnover 
  • Increased productivity
  • Defined roles  

If you have solid Onboarding practices, we commend you.  But, we have to ask: How long is your Onboarding process? For most companies, it is brief and often confused with “orientation.”    As HBR expert Ron Carruci points out, the first year is a new hire’s most vulnerable period.  The most successful companies adhere to a full-year program, and “focus on three key dimensions: the organizational, the technical, and the social. By using this integrated approach, they enable their employees to stay, and to thrive.”

Carruci further explains how organizational onboarding helps to teach them how things work and helps them assimilate.  Technical onboarding defines what good looks like and sets up early wins. And, finally, social onboarding builds a sense of community.

Franklin Apprenticeships follow this same extensive protocol when executing our apprenticeship programs.  Beginning with recruitment and progressing to the deployment of dedicated Success Coaches and eportfolio tools, our programs streamline structured onboarding processes for sustainable success.  That is one of the many reasons that 90% of apprentices stay on in their place of work after completing an apprenticeship.  

Curious about how to weave apprenticeship into your employee retention process?  Need help creating an onboarding process into your organization through apprenticeship?  

At Franklin Apprenticeships, we are here to help employers build their workforce, so companies can focus on building their business. We have the tools, technology, and network necessary to build, execute, and manage modern apprenticeship programs that fit unique organizational requirements.  

Contact Franklin Apprenticeships today and learn about our Digital IT Help Desk, Network Engineer, and AutoMOtive! Apprenticeship programs!

Help Desk and Network Security Talent Needs: Re-thinking Credentials or Potential When Hiring During Disruptive Times

Help Desk and Network Security Talent Needs: Re-thinking Credentials or Potential When Hiring During Disruptive Times

The way we work and interact with each other is about to change forever. Last spring, Learning House and Future Workplace surveyed 600 human resource leaders about the nationwide skills gap crisis, the state of hiring processes, and the difficulties of identifying qualified candidates. Today, as job openings in critical IT support roles continue to rise during the new work-from-home reality, leaders need to be more creative about how they source and onboard talent.

Approximately 47 percent of leaders surveyed state that colleges have not properly prepared students for the working world. The survey also revealed that 35 percent of employers felt it was the responsibility of colleges and universities to make potential employees “work-ready”.

As employers work to support the “new normal” with volumes of dispersed teams, and educators work furiously to adjust programs, this brings to light a critical dilemma for hiring managers. Which should take precedent when hiring a candidate – their hard skills/degree/technical certifications (credentials), or their soft skills/ability to train (potential)?

Difficulties of Hiring for Credentials/Hard Skills

Tech Executives walked into 2020 understanding the resource shortages caused by the skills gap.  But, they did not walk into 2020 comprehending the increased need for critical support resources caused by the recent pandemic.  Technology and IT jobs are the hardest to fill, followed by management jobs. These positions correspond to what employers believe are the in-demand college majors — computer information systems, finance, and economics.

If employers hire for skills based on a degree, there is a chance that the new hire is only partially equipped to perform the job.

Difficulties of Hiring for Potential/Soft Skills

The top three soft skills currently sought out by employers: teamwork (38%), the ability to adapt to change (37%), and leadership (37%).   Today’s new normal sheds even more light on the importance of these 3 skills.

Challenges surmounting these gaps have been budget shortfalls and lack of available talent to train employees. This becomes even more problematic for companies unaccustomed to supporting fully dispersed teams.

As a result, employers are becoming more open to innovative ways to address their skills gap.

Alternative Methods to Address Hiring for Both Credentials and Potential 

Discovering creative ways to address the IT support skills gap during this disruptive time is crucial. Employers have to seriously consider hiring candidates without traditional four-year degrees – which may allow job seekers who need to redefine their career paths to search for alternative credentialing.

Registered apprenticeships offer an alternate model. While not always thought of in the U.S. as a natural option, registered apprenticeship programs can offer employers numerous benefits, such as structured training that includes dedicated program Success Coaches for each apprentice, streamlined recruitment practices, increased loyalty and retention, and enhanced performance.

At Franklin Apprenticeships, we are here to help employers build their workforce, so companies can focus on sustaining their business. We have the tools, technology, and network necessary to build, execute, and manage modern apprenticeship programs that fit unique organizational requirements.

Employers will need to continue thinking outside the box today to train and retain the workforce necessary to support the growing demand during this disruptive time.  Fortunately, employers now have more options to think outside the box and influence the direction of this ongoing conversation.

Are you interested in exploring apprenticeships as a talent acquisition strategy for your organization? Contact Franklin Apprenticeships to learn about the power of high quality, registered Help Desk and Network Engineer apprenticeship programs.